Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Plug the cables into the Hub. Virgin Media; My Virgin Media. kkd1. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. TV on the go. I received a box to quick start with VM but there is no wall socket in my flat. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. VM will usually only supply a Quickstart to a property that had VM previously. 0 Kudos. on 17-12-2022 10:39. Networking and WiFi. Any help please?Re: No virgin media wall socket. Networking and WiFi. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. Look for an omnibox on the outside of your property and try and trace the cable. I've got 2 wall sockets that I think are likely. If no. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Stay safe online. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Forum; Apps. Joining in Options. on 03-08-2020 18:05. Kit arrived today…no wall box so unable to install. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi, Iv just received my new broadband. both appear. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Options. Sometimes there is no wall box, just a trailing cable. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Joining in Options. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. VM BB TV Landline. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 19 minutes ago. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Second, you'll likely need a manned installation for your VM services. Broadband. 97K; 1. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. £8p/m extra or included with Gig1 or Volt. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. I don't work for Virgin Media. Also tried the Ethernet, not. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. You need a small spanner to remove this, then push the provided connector over the exposed end. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Connect the Hub’s power cable with the blue tab. on 14-09-2022 12:00. VM BB TV Landline. If you can't see anything obvious go. #2. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. For that I can't use the - 5118502. V6. All forum topics; Previous topic;on 14-02-2023 17:21. 3 weeks ago. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. QuickStart, set up and connections. It doesn’t look like I can connect to ‘the wall socket’. TiVo. Gaming Support. The cable could be hidden within, or behind, furniture. There’s even no BT wall socket. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. V6. Once connected it directly to a hub, a little bit loose, but then interne. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. . on 02-01-2023 15:12. Plug the cables into the hub. Just joined. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. TV. Some properties do not have a wall socket, only a cable. Ordered VM broadband and was recommended by the website to select the self quick install option. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. I have tried to contact vm but I don’t have a landline number so they w. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . 194. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. He will drill through into the lounge and connect an. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. 03. Thank - 5168198. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. I ve got a green light flashing from our HUB. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I tried both the wires, it didn’t set up the WiFi. Virgin Broadband uses coaxial cabling, not telephone cabling. I think it’s something like £5-£8 per day that your services aren’t on. Tudor. TV. However, I do not have any of the specified wall sockets available. Networking and WiFi. It also protects the network from 240 volts being fed to it by faulty TVs in your home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. QuickStart, set up and connections. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. - 5411444. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. QuickStart, set up and connections. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. AnthonyRaw1986. We have a virgin media wall socket with an - 4353656 - 2. The cable going in will be a double “shotgun barrel” type cable. SpeedI sign up for vm broadband and I was offered self instalation kit . Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. No wall socket Go to solution. QuickStart, set up and connections. -a power cable for the hub's adapter. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Broadband. See where this Helpful Answer was posted. Browse Virgin Media Virgin Media Community. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi there @vmcusto1, welcome to our forum and thanks for your post. This means the Hub needs a reboot. Can I have engineer visit and setup it? Thanks. TV. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. They will run the cable underground. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . The RJ11 sockets will be redundant. Installation: Wall socket issue. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Networking and WiFi. All the wall sockets I can see are for BT. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Vonage 2nd line. I just got Virgin Media kit and read all information carefully and checked - 5200805. Call the pre-installation and delivery team on 0800 052 1734. Community; Volt. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. When ordered it didn't say anything about needing a VM wall socket. Was told that an engineer would come out, look at the sockets and do the switchover. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I need to arrange for an engineer. I’m rubbish with stuff like this and - 5198150. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. Hello Virgin Media, we moved into a new house. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Broadband. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. 168. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Community; Volt. How about using a 10m RJ11 to RJ11 telephone cable. --. The wall box may be branded with the logos of an old cable TV company (not VM). Can anyone please help me. Networking and WiFi. No Wall Socket for Internet and TV. The cable terminates on a box indoors wherever you want it, within reason. When I proceeded to set up my Hub 3 I quickly realised that. Both your fibre cable and Wi-Fi router will be plugged into this. Can I have. 3 5 comments Best Add a Comment LayerTough • 1 yr. I just found a box in the closet which has a cable indicated as CABELCON 4. Subscribe to RSS Feed; Mark Topic. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. QuickStart, set up and connections. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The cable could be hidden within, or behind, furniture. Sometimes there is no wall box, just a trailing cable. Volt. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Broadband only; Fibre broadband; Switch broadband; Gigabit broadband; Mobile. Gaming Support. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. We all know and love the internet and TV services that can enter our homes through entry points. Virgin Phone Switchover. But I have no Virgin Media Wall socket in my - 5169521. We would like this to be re-located please into our living room on ground floor. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Networking and WiFi. Home. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. We have a virgin media wall socket with an - 4353656 - 2. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the Pre-installation and delivery team on 0800 052 1734. there is brown box outside but the cables are not coming in . Fibre Phone Switch - No dial tone or calls. Could an engineer be arranged to install please as my account is due to go live today. The installation should take around an hour. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. No wall socket for my broadband quick set up. in. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The one thats on the bottom is the one you need for Virgin. Re: No Wall Socket for Quickstart. in Networking and WiFi yesterdayOccasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I had bought a VM broadband and used self installation but saw that my VM socket was not round. No Virgin Media Wall Socket on 13-04-2022 14:08. All I am aware of terminate the fibre inside. on 07-09-2022 19:28. Tried looking but can't see a way to book an engineer for this? Thanks. Account - Mobile. If you need a new wall socket, the engineer will install this for you during the appointment. I have a flashing green light on the hub itself. . Call the pre-installation and delivery team on 0800 052 1734. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". I was never asked if I had a wall box. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Past occupiers of your property may have removed. Community; Volt. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Reply. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I am going to send you a private message. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. You can also check for a loose cable as not all properties have a socket. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Once connected it directly to a hub, a little bit loose, but then interne. I will pop you a PM across now, please keep an eye. I've just received my virgin broadband kit, with self set up. It said to then wait at least an hour. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. Thank you for your post and welcome to the community. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Tudor. 08K; 2. Should’ve checked this before I ordered. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. TV. Stream from Virgin Media. on 01-06-2022 21:59. AnthonyRaw1986. The wall box may be branded with the logos of an old cable TV company (not VM). Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I was trying to book an engineer but I didn’t - 5183428. They'll then install a fibre socket inside. The box and cables may have been removed by the previous occupiers. Gaming Support. I have noticed that i do not have any internal wall socket. TV. Phone. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Sometimes there is no wall box, just a trailing cable. The other is marked TV, & this is used for TV & Broadband. Apparently the connection from there’s been cut off. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. I've looked for an external box but cannot. @robbo321 wrote:. This seems to be the only way that i can speak to someone about the issue. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. Virgin TV 360. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. 01K; 1. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. TEL1 on the hub should take on your. Volt. Networking and WiFi. The box does however have a hole in the bottom, through which i could see some. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. to be phone lines. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. The cables from the external box lead to a Bt open reach socket and a blank socket. I have a separate Virgin media feed into the house, with TV and broadband. One of them was Telewest. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. on 27-10-2022 09:24. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. It's important not to use an extension lead. Package arrive today and realized I don't have a VM wall socket to. No Virgin Media wall socket on 16-10-2022 18:45. Rob. Let us know if there's any further issues. You can book a technician either by phoning customer support, or waiting for staff to reply here. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Tried looking but can't see a way to book an engineer for this? Thanks. Phone. Options. I don't have a virgin media wall socket and this is stressing me out. Wall sockets and no connection. 2. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I have a new quick start package . Various cable mediums are used in modern systems to transmit data. Everything is converted to specialised triple screened coaxial cable. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. 3 minutes ago. Removed before I moved in. cable. Re: No wall socket. However, I do not have any of the specified wall sockets available. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). However no idea of how long that might take. #2. Tudor. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. V6. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Try the automated service status number 0800 561 0061 to check for any faults in your area. Thanks! Regards, Bilal. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Forum; Apps. Plug the cables into the Hub. on 03-12-2022 10:11. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I have only got one rectangular shaped white socket (Shown as below) but it seems old. But I have no Virgin Media Wall socket in my house. This hole will typically be up to 1cm in diameter and often positioned near your front door. 1 [or 192. The kid arriving on Tuesday the 29. The top “capped” one is marked FM & has been disused since cable went digital.